One of the most common misunderstandings in the surface care industry involves impregnating sealers. Customers often assume that a sealed surface is stain-proof, maintenance-free, or fully protected from all forms of damage. Unfortunately, these misconceptions can lead to unnecessary callbacks, customer dissatisfaction, and disputes.

This downloadable template is designed to help Surface Care PROS Partners educate customers, establish realistic expectations, and document that important information regarding the sealed surface has been reviewed and acknowledged.

Using a customer acknowledgement form can help:

• Set proper customer expectations
• Reduce misunderstandings regarding sealer performance
• Improve customer communication and satisfaction
• Demonstrate professionalism
• Support SAFE & Compliant™ business practices
• Provide valuable documentation should questions arise in the future

Instructions

1. Download the editable Word document attached below.
2. Add your company logo, company name, and contact information to the header.
3. Review the document and modify it as needed to reflect your company policies and procedures.
4. Present the form to your customer upon completion of the sealing service.
5. Review the information with the customer and answer any questions they may have.
6. Have the customer initial and sign the acknowledgement section.
7. Leave a copy with the customer for future reference.
8. Retain a signed copy in your records along with your work order, invoice, project photos, and any product documentation related to the project.

Best Practice

We recommend using this form whenever impregnating sealers are applied to natural stone, tile and grout, concrete, masonry, or other porous surfaces. Consistent use of customer acknowledgement forms can help protect both your customer and your business.